Neteller FAQ
Is Neteller Safe?
Neteller is very safe. They utilise the latest security technology to ensure that your money is completely safe. As with PayPal, Neteller accounts are often targeted by phishing scams, so make sure you never give your Neteller password to anyone and that you always check you are on the actual Neteller account when entering your login details (check the URL and make sure the padlock is in the URL bar as well).
Is Neteller Fast?
It depends. Some options, such as the Neteller Member Wire, can be very slow, with an official timeframe quoted as 5-10 Working Days. If it’s your first withdrawal, you will also be subjected to additional checks that could prolong the withdrawal for as long as 3 weeks. For whatever reason, Neteller are just not as quick or as on-the-ball as rival services.
What is the Minimum Transfer on Neteller?
If you are using Neteller InstaCASH then the minimum amount you can transfer is $10. If you are moving money to most online casinos, you will also be limited to a minimum of $10, £10 or €10. If you are using a NET+ prepaid card then the first deposit needs to be at least $20.
What is the Maximum Transfer on Neteller?
There are limits on Neteller prepaid cards and on other features. Generally, you are limited to $10,000 per month, and this can be transferred in no more than $4,500 a week or $2,000 a day.
Are There Any Hidden Terms I Should Know About?
It’s all relatively straightforward. They have been going for a long time now and are a very respectable company—they are not out to rip you off. If you want to double-check just incase then checkout their terms here: https://www.neteller.com/en_us/policies/terms-of-use
How do I Complain to Neteller?
The Paysafe Group are innovative, but they don’t have the best customer support. The fact that they are big is no excuse, because PayPal’s current customer support is much better and they are far bigger. PayPal’s support also used to be terrible though, so if you have an issue with Neteller be sure to complain and maybe they will make some much needed changes. You can find details on how to complain here: https://www.neteller.com/en_us/policies/complaints
What Currencies Does Neteller Support?
Neteller providers support for 26 currencies, ranging from the Canadian, Australian and United States Dollar, to the Indian Rupee, the Pound Sterling and the EURO.
What Countries is Neteller Banned In?
There are a number of countries where you can not use Neteller, either because of political reasons, economic reasons or simply because they have not gotten around to providing support for them yet. There are many African countries on this list as well as many smaller island countries.