Neteller Online Casinos

Neteller may not be as big or as well known as PayPal, but when it comes to online casinos and online gambling in general, Neteller plays a very important role. This payment service enjoys a great deal of respect from the gambling community, all of which is thoroughly deserved. It offered its services on gambling sites when PayPal refused to and even when things changed and PayPal finally started accepting gambling transactions, Neteller still had a very important role to play.

In this guide we’ll look at what that role was and where the current version of Neteller fits into the overall scheme of things.

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    Neteller Online Casinos

    Neteller Online Casinos

    Neteller no longer has an 80% share of the online gambling market, but its share of the UK gambling market is still substantial and you can also find this service on many other gambling sites. Some of the biggest names include:

    Neteller seems to be more of a popular choice with gambling sites that cover a wide spectrum of gambling options. You’ll notice that most of the sites in the above list also offer sports betting, bingo, poker and more. The more niche you go, the harder it is to find. However, established online casinos like Spin Palace, Platinum Play and Royal Vegas still offer Neteller for players only interested in casino games.

    What is Neteller?

    Neteller was founded in 1999. It is a British company, but it was actually launched in Canada, before moving to the Isle of Man in 2004. It began accepting online gambling payments as early as 2000 and within a short time it was responsible for processing payments for 8 out of 10 gambling sites.

     

    This is a staggering number when you consider that we’re talking about a time when online gambling was in its infancy. To put things into perspective, the year 2000 was the year in which Bet365 was founded. It was just 1 year after BetFair was founded and it was before SkyBet was launched. In other words, Neteller was the king of online gambling long before online gambling was even a billion-pound industry and because of their hard work and commitment in those early days, the online gambling industry was able to flourish and grow into the industry it is today, one that earns over £3.4 billion in the UK alone.

    What you Should Know About Neteller

    Neteller may have been an online gambling giant two decades ago, but it has faded a little since then. These days it has a revenue of less than £100 million, which is a fraction of the $10 billion that PayPal generate and less than a third of the amount earned by Skrill.

    Neteller is owned by the Paysafe Group, who are authorised by the Financial Conduct Authority, and also own Skrill. This should be a good thing for fans of Neteller as it should lead to huge developments, but it seems that Paysafe have favoured Skrill over Neteller. There have also been some company changes that have served to slow the growth of these services and to stop them well short of ever becoming a giant like PayPal. These changes included a 2017 move that saw PaySafe removed from the London Sock Exchange following a nearly £3 billion sale.

    How to Deposit Using Neteller

    1. Sign-up: You need a Neteller account to make a transaction using this service. It’s not like PayPal, where you can make a transaction as long as you have a payment method, so make sure you get your account and go through the necessary checks which may include identification checks.
    2. Bonus: Choose a bonus that applies to you on your chosen casino and then select the “Neteller” option.
    3. Fund: Make sure your Neteller account is funded before you go any further. You can see a list of some of the more popular deposit options and their fees further down this guide. There are many options to choose from, but with fees ranging from Free to 45%, it’s well worth paying attention to which one you use.
    4. Transfer: When you have the money in your Neteller account and have selected the Neteller option in the online casino, then you just need to sign-in, verify the payment and then confirm.
    5. Play: The money should transfer from Neteller to your online casino account immediately, allowing you to play straight away. If it is not there straight away then simply wait a few minutes as some casinos are a little slow to process these payments.

    How to Withdraw Using Neteller

    The withdrawal process is even easier. If you’re lucky enough to secure some winnings, then follow the steps below to get them into your Neteller account and then into your payment method of choice.

    1. Select Neteller: You can find this option by entering the cashier/banking screen.
    2. Login: You may need to login, you may not. The casino should already have your details following your deposit, so you should simply need to make the selection, confirm the amount and then wait.
    3. Wait: The transfer should be immediate, but only from the time that the online casino initiates it. Some casinos will take 24 to 72 hours to do this and this wait may be even longer if you are new to the casino. If, however, you have made deposits and withdrawals before and you are verified, then the withdrawal may even take just a couple hours.
    4. Transfer: Login into Neteller and then transfer the money from your Neteller account to a payment method of choice. As mentioned below, there are several options to choose from and all of these offer reasonable fees, but some are better than others.
    5. Wait: We discuss the transfer times further down on this page and these are worth paying attention to. Neteller is pretty slow and it could take anywhere from 5 days to 21 days to get your money. It will be quicker if you select a debit card or bank transfer and you have been a member for a long time; it will be slower if you elect a “member wire” and it is your first withdrawal.

     

    Neteller Fees

    Neteller allows you to make transactions for free and even when it does charge you, it tends not to be as expensive as other providers. However, when it comes to depositing money into your Neteller account then you will be hit with fees. This is an area in which Neteller falls a little behind its rivals. To give you an idea, here are some popular deposit options along with the fees.

    Neteller Deposit Fees

    • AstroPay Card = 5 to 7%
    • Bitcoin = 1%
    • Boku Mobile Pay = 9% to 45%
    • HSBC = 7%
    • PaySafeCard = 7.5%
    • Skrill = 3%
    • VISA = up to 4.95%

     

    These may not sound like much, but they shouldn’t be there at all as most web wallets will allow you to make these transfers for free, only charging you for withdrawals. To put things into perspective, let’s assume that you win big at an online casino. You get €10,000 and decide to use Neteller to transfer this money onto a VISA debit. You will lose as much as €495 of that money. And if you transfer to a PaySafeCard, which should be cheaper when you consider it’s owned by the same company as Neteller, then you will lose €750.

    Neteller Withdrawal Fees

    The Neteller fees are very respectable on Neteller.

    • Bank Account = €7.50
    • Payments to Merchants = Free
    • Money Transfer = 1.45% (Minimum €0.50)
    • Wire = €10.50

     

    If you use the NET+ card then foreign exchange fees are just under 3%, ATM charges are just under $4, but you can withdraw to this card from your Neteller account for free (sometimes the fee goes up to 1.75%)

    Neteller Customer Support

    This is an area in which Neteller are lacking. Just like Skrill, they don’t have great support. They take far too long to reply to your issues and are not very helpful when they eventually do. This is one of these services where you simply have to pray that you don’t encounter a problem, because if you do then you could be in for a frustrating experience.Their “support” page will try to direct you through FAQs and will do all it can to stop you from getting an actual human being. The best way to contact them is to go straight for the jugular with Facebook and/or Twitter. Their support teams on social media are usually quick to help when you air their dirty laundry for all to see. They want to be seen to be helping, after all.

    Pros of Using Neteller

    • Secure payments
    • Several options and features
    • No charge for using Neteller to deposit into an online casino
    • Established and trustworthy company
    • Understands the gambling industry better than any of its rivals and is respected throughout the industry

    Cons of Using Neteller

    • Very frustrating customer support
    • Strict limits when compared to similar services
    • Can be slower and harder to use than PayPal
    • Few options for high-rollers
    • Fees can be high for deposits into Neteller and from Neteller to another payment method
    • No worthwhile credit offerings like you will find on PayPal
    • Not as many supported currencies as other services

    Neteller FAQ

    Is Neteller Safe?

    Neteller is very safe. They utilise the latest security technology to ensure that your money is completely safe. As with PayPal, Neteller accounts are often targeted by phishing scams, so make sure you never give your Neteller password to anyone and that you always check you are on the actual Neteller account when entering your login details (check the URL and make sure the padlock is in the URL bar as well).

    Is Neteller Fast?

    It depends. Some options, such as the Neteller Member Wire, can be very slow, with an official timeframe quoted as 5-10 Working Days. If it’s your first withdrawal, you will also be subjected to additional checks that could prolong the withdrawal for as long as 3 weeks. For whatever reason, Neteller are just not as quick or as on-the-ball as rival services.

    What is the Minimum Transfer on Neteller?

    If you are using Neteller InstaCASH then the minimum amount you can transfer is $10. If you are moving money to most online casinos, you will also be limited to a minimum of $10, £10 or €10. If you are using a NET+ prepaid card then the first deposit needs to be at least $20.

    What is the Maximum Transfer on Neteller?

    There are limits on Neteller prepaid cards and on other features. Generally, you are limited to $10,000 per month, and this can be transferred in no more than $4,500 a week or $2,000 a day.

    Are There Any Hidden Terms I Should Know About?

    It’s all relatively straightforward. They have been going for a long time now and are a very respectable company—they are not out to rip you off. If you want to double-check just incase then checkout their terms here: https://www.neteller.com/en_us/policies/terms-of-use

    How do I Complain to Neteller?

    The Paysafe Group are innovative, but they don’t have the best customer support. The fact that they are big is no excuse, because PayPal’s current customer support is much better and they are far bigger. PayPal’s support also used to be terrible though, so if you have an issue with Neteller be sure to complain and maybe they will make some much needed changes. You can find details on how to complain here: https://www.neteller.com/en_us/policies/complaints

    What Currencies Does Neteller Support?

    Neteller providers support for 26 currencies, ranging from the Canadian, Australian and United States Dollar, to the Indian Rupee, the Pound Sterling and the EURO.

    What Countries is Neteller Banned In?

    There are a number of countries where you can not use Neteller, either because of political reasons, economic reasons or simply because they have not gotten around to providing support for them yet. There are many African countries on this list as well as many smaller island countries.